Frequently Asked Questions

What are the typical lead times for a Hevoran commission? Typical lead time is 10 to 14 weeks from confirmed order. Specific timing is confirmed in writing at the time of order, and bespoke configurations may run longer.

Is delivery and installation included? Yes. White-glove freight, in-home placement, packaging removal, and professional installation are included on every order and scheduled at the client's convenience.

What is your returns policy? Returns are accepted within 14 days of installation for unmodified pieces in original condition. Bespoke finishes and configurations are final.