Wizzisaunas provides manufacturer warranty and after-sales support for eligible products purchased through authorized distribution channels.
Warranty coverage applies to qualifying manufacturing defects and may include replacement parts and related support in accordance with the manufacturer's applicable warranty terms. Proof of purchase, product model, serial number, and photographs or video of the issue may be required when submitting a warranty claim.
Eligible returns must receive authorization before being shipped back. Products should be retained in their original condition and packaging until return instructions have been provided.
If your sauna arrives damaged, defective, or incorrect, please contact HEVORAN promptly and retain all original packaging. Photographs of the packaging, shipping labels, product, and affected areas may be required to process the claim.
HEVORAN will assist customers with coordinating eligible shipping damage, return, and warranty claims with Wizzisaunas.
