Where does HEVORAN ship?
HEVORAN delivers throughout the United States. Delivery options and timing depend on the product and your location.
How long will my order take to arrive?
In-stock items ship sooner. Made-to-order pieces, including our billiard tables, are built after your specification is approved and take longer. Each product page lists an estimated timeline, and your specialist will confirm the final date with you.
How do made-to-order tables work?
Our billiard tables are built to your specifications. Request a quote and a HEVORAN specialist will confirm your size, playing discipline, materials, and finish before your order is finalized. You approve the final specification before production begins.
How will my order be delivered?
Large pieces arrive by freight, with delivery service matched to the product. Billiard tables and other select pieces include white-glove delivery. Your product page states exactly what's included.
Is installation included?
Installation is included where the product page says so, including our billiard tables, which are professionally assembled, leveled, and play-tested. For other products, we'll tell you if professional installation is recommended.
Can I return my order?
Made-to-order, custom, and specially configured products are final sale once your order is confirmed, which is why we review every specification with you first. For other products, please see our Return & Refunds page.
Can I cancel or change my order?
Contact us as soon as possible. Once an order enters processing, production, or shipment, changes or cancellations may no longer be possible.
Do HEVORAN products include a warranty?
Yes. Coverage is provided by each product's manufacturer, and HEVORAN coordinates your claim from start to finish. Our billiard tables carry a 20-year manufacturer warranty, excluding cloth, cushion rubber, pockets, other consumables, and damage caused by use. Full terms are on our Warranty page.
What should I do if my order arrives damaged?
Inspect your shipment on delivery. If anything is damaged or not as specified, photograph the product and packaging, keep all original packaging, and contact HEVORAN promptly. We'll coordinate directly with the manufacturer and carrier to resolve it.
Can I speak with someone before ordering?
Yes, and we encourage it for high-value purchases. A HEVORAN specialist will answer questions on specifications, delivery requirements, and warranty coverage, and we respond within one business day. Use our Contact Us page, or request a quote on any billiard table.