1-Year Manufacturer Warranty
RAM Game Room branded merchandise is covered by a one-year manufacturer warranty against manufacturing defects. Photographic documentation may be required when submitting a warranty claim.
For warranty claims, replacement components, or product assistance, please contact HEVORAN. We will assist with coordinating the appropriate next steps with RAM Game Room.
Returns
Returns requested due to customer preference may be accepted provided the product is returned in good working condition and in its original packaging.
Approved returns are subject to a 25% restocking fee. The customer is responsible for applicable return shipping costs.
All returns must be coordinated with HEVORAN before the product is shipped back. Please contact HEVORAN for return authorization and instructions.
Products that arrive damaged should not be processed as standard returns. Please contact HEVORAN immediately so we can assist with the appropriate shipping damage claim.